PRIVACY POLICY
COOKIES
TERMS & CONDITIONS

When signing a Registration Form to use the services provided by The Reformer Room London, you agree with the below Terms and Conditions.

1. Written Communication
1.1. You accept that communication may be in an electronic form including, but not limited to e-mails or information posted on our website. For contractual purposes, you agree and accept that any electronic communications comply with any legal requirement that such communications be in writing.
1.2. The Reformer Room London can provide notice to you by the e-mail address that you most recently provided to The Reformer Room London or by post to the most recent postal address provided. Pass holders are required to keep their contact details up to date within their account or give written notice to The Reformer Room London of any change of address or email.
1.3. It is your responsibility to ensure that any notice served by e-mail has been sent to the correct email address of the addressee. The correct email address can be obtained from the reception at yogahaven Clapham or The Reformer Room London website and may change from time to time. It is your responsibility to ensure that any notice served by post is sent to the correct studio address and has been placed in the post. The correct studio address can be found on The Reformer Room London website.
1.4. By registering to our site you agree to receive our news and promotions via email / text.

2. Liability
As a result to my enrolment to become a student of classes offered by The Reformer Room London, I accept that it is my responsibility to adhere to the following:
2.1. Seek medical advice, prior to undertaking any activity offered at yogahaven, and to be found in good health and fully able to all exercises and classes which I am to practise at The Reformer Room London. I must always update teachers on any new medical issues. If I have any medical condition I understand that I am NOT authorised to take any class without my doctors medical prior approval.
2.2. Faithfully follow all instructions given to me by authorized instructors as to when and how to perform and not perform yoga, body movement exercises and wellbeing activities. I understand the practise, group exercise (with and without props) and wellbeing activities may expose to risk of personal injury, disease, or death and I knowingly and willingly assume such a risk.
2.3. I understand and agree that I will receive instruction in Reformer Pilates, body movement theory and exercises and wellbeing activities only. I acknowledge that any suggestions regarding pilates, exercise, and wellbeing are neither diagnostic nor prescriptive and that I hold not liable The Reformer Room London, its employers, officers, directors, shareholders, and contract trainers for any damage to or theft or personal property on or away from The Reformer Room London premises, or personal injury, including but not limited to bodily injury, disease, disability, death, humiliation, or consequential loss of any kind arising out of my participation in any The Reformer Room London activity or event.
2.4. In the event that I am pregnant, I will not attend any class until I have discussed the potential risk to my unborn child / fetus with my doctor. I agree that I will follow my doctors’ recommendations on behalf of myself, my heirs, spouse or other interested party hold harmless yogahaven for any possible injury to my unborn child / fetus.
2.5. If I am under 18 years of age, I warrant that I have disclosed my age to The Reformer Room London. For regular classes, I must be at least 16 to participate and have a parent or guardian present on the premises during the class.
2.6. I understand that The Reformer Room London may, from time to time, record and stream live through transmittable media the classes which I attend for the purposes of making such classes available to viewers online. I acknowledge that yogahaven will use reasonable efforts to ensure that my image is not identifiable on such media, however, to the extent that my image is identifiable to viewers of this media, I hereby give my consent to the use of my image for the purposes of making the classes available to online viewers.
2.7. I understand my data will be saved by The Reformer Room London and used for marketing purposes but not shared to third parties.
2.8. I have read and fully understand the yogahaven Terms and Conditions including the requirement to pay fees for late cancellations.

3. Class Times
3.1. Current class times are as advertised in the studio and on our website. We reserve the right to alter class times on reasonable notice.

4. Refunds and Exchanges
4.1. I understand that registration fees and payments for classes (drop in class, class packages, memberships) are non-refundable and passes cannot be exchanged, including where classes are offered through alternative means, such as live streaming.

5. Cancellation Policy
5.1. Class bookings must be cancelled online by the student at least 6 hours before the start of the class. Should the Pass Holder cancel within this 6 hours timeframe, this will be classified as a “late-cancellation.” If you do not cancel at all and do not attend, this will be classified as a “no-show.”
5.2. If you are on an unlimited package, you will be charged £10 for a late cancellation and £10 for a no-show.
5.3. If you are booked using a drop-in or part of a limited pack of classes, your class will be deducted for a late cancellation or no-show.
5.4. Students must sign into class at least 5 minutes prior to the class start time or they may not be granted entry and this will be classified as a late-cancellation.
5.1.5. It is not necessary to book online prior to attending a class and The Reformer Room London will always try to accommodate students. However, class spaces are handed out on a first come first serve basis. If there is no space in the class, students will not be able to attend the class at that time.

6. Memberships
6.1. The current membership fees are as advertised by us. We reserve the right to increase the annual membership fee by giving you at least 2 months’ notice prior to renewal.
6.2. You agree to pay membership fees by granting us permission to automatically charge you debit/credit card and to keep your card details up to date within your account.
6.3. The minimum period of membership is 3 months unless stated otherwise.
6.4. After 3 months, the membership will run on a month by month basis and we will claim the monthly fee by automatically charging your card unless you cancel your membership by giving us at least 1 month notice in writing before the renewal date.
6.5. Unless we fail to provide the majority of advertised classes in any one year, we will not refund membership fees in any circumstances.
6.6. We may terminate your membership if you fail to pay any membership fee.
6.7. We reserve the right to refuse membership to anyone at our discretion. We may ask anyone who in our opinion disrupts or may disrupt any class without good reason to leave, and we may terminate that person’s membership with immediate effect.

7. Workshops and Retreats
7.1. Workshop and retreat bookings are non-refundable. If a workshop or retreat is cancelled, a full refund for any monies is paid or the option to transfer onto another retreat or workshop will be offered to the individual.

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Contact details: clapham@yogahaven.co.uk